Anna, Maidstone´s profile

Reviews (3)

Hotel Direct

User friendly website, competitive.Professional.

I was pleased to be sent confirmation before the trip to the hotel, confirming the booking had been double checked, giving names of who had done this. At the time of booking, our price was extremely competitive and I found the website the most user friendly and helpful. Hotel was wonderful and accurately described.

product boxes tatty, items not in stock when quoted in stock, otherwise fine

Box was tatty although the product inside was fine, when you spend 200 pounds you expect a new looking product box especially if its a present!. My friend had the same experience with an amp. Although item quoted in stock , it was not, find this misleading. prices competitive and service seems good, this was only down fall. delivery for me was fine.

07 January 2013

Reply from

Hi Anna,

Thanks for taking the time to leave your review, any feedback good or bad helps us to improve our systems and processes.

We're currently working to improve the messages we use to communicate delivery expectations to our customers and I would be grateful if you could contact me with details of your order so that I can investigate which message was displayed at the time of purchase and request further feedback from you as to how we could better present this information, it is geniunely not our intention to mislead customers.

I'd also like to investigate the damaged packaging that you received in the hope that we can improve our shipping process. If you could supply your web order number then I'll be able to trace your transaction, I can be reached using

Best regards


Pet Supermarket

competitive prices - pleased all round

Competitive prices, big range of products and no problems with delivery.

Anna, Maidstone´s profile

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Anna, Maidstone
United Kingdom