Ian Cooper´s profile

Reviews (2)


Long wait for delivery

I ordered some greenhouse staging - the website states a delivery time of up to 14 working days. I phoned after 12 working days to track the order and was told I would get an e-mail with the latest info. Nothing arrived. After 15 working days I phoned again and this time I did get a prompt phone call a few minutes later saying it ws in transit and should arrive tomorrow. This does take a great deal of time to be delivered - a rival online company where I bought my greenhouse from promises next day delivery! How can they do it and not Gardensite?

07 May 2013

Reply from GardenSite

Good day Mr. Cooper,

Thank you for taking the time to review GardenSite.

We use several different suppliers for staging and the one you chose offers a bespoke service where you can chose SLATTS or TRAYS on many sizes, in 1, 2 or 3 tier forms. This choice is great, which is why we offer it, but as the staging is bespoke to you, and therefore assembled to your specification, delivery is quoted as 14 working days, as you said. Sometimes, in season, this does get extended. Please accept our apologies.

If you had chosen another staging, which might have been an ‘off the shelf product’ it would have arrived with 48 hours, and ideally 24 hours. I hope this helps explain the delay somewhat?

Thank you again for ordering from GardenSite, your business is very nuch appreciated.

Kind regards, Robert Hall

Cult Pens

speedy service

Got my order really fast!

Ian Cooper´s profile

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Ian Cooper
United States