Knowhow

There's not a swear word strong enough to describe them...

The KnowHow team took 7 weeks and 5 engineers to finally write off my dishwasher. They then promised me a voucher to enable me to buy a new one. Waited, and the voucher never came so contacted them where they said to go into my local Currys who would print one off for me. Simple? No. The voucher was printed so I looked around for a new Dishwasher. In Currys, the products that in prices with the number 7 (eg £149.97) are discontinued and can't be bought with the voucher. I found a lovely Hotpoint model which was to come straight from the manufacturer. Fair enough, I thought. I've waited 7 weeks, don't mind waiting a little longer. I get to the till where the assistant tells me that my voucher doesn't cover orders from the manufacturer as they have to be ordered online! My voucher is worth £329.00 and I can't find anything I want without now having to pay extra towards it. I'm livid. Called KnowHow who have the rudest customer service department known to man who couldn't help me in any way whatsoever. Back to the drawing board...

Emma Louise Frost found this review useful