The KnowHow team took 7 weeks and 5 engineers to finally write off my dishwasher. They then promised me a voucher to enable me to buy a new one. Waited, and the voucher never came so contacted them where they said to go into my local Currys who would print one off for me. Simple? No. The voucher was printed so I looked around for a new Dishwasher. In Currys, the products that in prices with the number 7 (eg £149.97) are discontinued and can't be bought with the voucher. I found a lovely Hotpoint model which was to come straight from the manufacturer. Fair enough, I thought. I've waited 7 weeks, don't mind waiting a little longer. I get to the till where the assistant tells me that my voucher doesn't cover orders from the manufacturer as they have to be ordered online! My voucher is worth £329.00 and I can't find anything I want without now having to pay extra towards it. I'm livid. Called KnowHow who have the rudest customer service department known to man who couldn't help me in any way whatsoever. Back to the drawing board...
Emma Louise Frost found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.