The start up of our relationship has been a bit troublesome, mainly due to my lack of experience in ordering through the internet. Thus I made some serious mistakes filling in the orderform. You have been very, very helpful. What surprised me was not only that I received help when I approached the organisation. The organisation also approached me when it thought I was doing strange things, possibly detrimental to my financial welfare. The payment procedure through my creditcard works fine. The goods I bought from you work fine and I enjoy myself with them. I'll certainly be back in the future.
One suggestion that may even further the quality of your service. At present you use TNT to have things delivered. They give no notice that they will be around with a delivery so you find out they have been there when you come home from outside. You then have to call them to fix a new date. They are unable to tell even whether it will be in the morning or in the afternoon. I am retired so it doesn't matter all that much. But if I were still working each delivery would cost me two off days. Are there companies in the Netherlands who can coordinate better with the customer? Can they be made to make a better effort? Their slogan is: "Yes, we can".
Thanks again. Peter Buiter.
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