Okobe Ltd

WONT HONOUR WARRANTYS

i bought a buffalo modem router off this company in august and now in October its developed a fault,they did not answer my e mail,so i called them,then i was told i had to get this and that off buffalo so they could see it was a faulty item before they would refund my money.any item bought off any company is covered by a 12 month warranty but they don't want to know.i am now going to be in contact with uk trading standards,and going to write to a consumer magazine to see if they can help and to get this out in the open useless company

30 October 2012

Reply from Okobe

Thank you for your comments. We offer a 30 day returns period and all the products we stock arrive with a full manufacturers warranty. Having reviewed your order details, we created a return for you- the return was outside of our 30 day returns period but it was accepted under warranty. Unfortunately you refused to obtain the relevant returns code from the manufacturer and return the unit back to us. Having refused to return the unit back to us we were unable to process the return. Please do contact us with any questions. Regards, Okobe.co.uk.