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extremely poor customer service & the repairs not done

I paid straightaway to fix the owen (not warm enough) and the hob (partially working, 5 year old model by Siemens). It was almost 2 months ago. The fact - neither still works properly. After easily identifying the faults and ordering the spare parts, the company informed me in about 1 month time that they can't locate the spares for the hob and eventually reimbursed 50% of what I paid for the hob repairs after multiple calls...The owen was "repaired" so that the temperature control stopped working and is either off or 200+ degrees...can't really use it much. Ok - after chasing them up - have been told that more spare parts been ordered some 1 month or so ago...and then communictaion black-out ...all the calls to engineer not returned, the emails to company not returned ..and today the engineer told me that "he is too busy, call tomorrow" and hang up on me....

I have bever written any reviews in my life but such a poor attitude really prompted my to write something here ...

Fumingand Wilbur found this review useful

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United Kingdom