Im sorry to have to write this as i really wanted to like giffgaff,They had good ideas but sadly thats where the good points end The service is terrible you can go days without being able to call or text,The bad service starts when you order a sim card online it will say 3 days infact its 8 then trying to get your number 1st you have to top up before you even know what your number is the top up system i feel is barely legal if you have a credit card linked to your account but buy a voucher when you go online to add the voucher IF you dont click the right link it will not use the voucher but take money out your account EVEN if you typed in the voucher code!! very very dodgy,after all this if you want to keep your numberthey say its a next day process infact it can be anything upto 2 weeks!! so thats anything upto 2 weeks with no phone number,So you go to complain or find out whats happen but theres no customer service number all you get is t talk to other members who for the most part have't got a clue as they have no telecoms experiance BUT you will get 6-10 of these people all spamming you the same advice so they can earn there "payback" and they will make such great comments to you as "hang on in there" or "sit tight it will work soon" and other such handy advice when you have no means of texting or calling.The prices are going up from 6th of november and they are no where near as good value as they try to make out,O2's pay as you go which rewards loyalty is infact much better as is a couple of oranges pay as you go plans plus they have employees that know what they are talking about and will talk to you on the phone.In summing up please dont waste your time moving to giffgaff if you dont belive me pop on over to there site go onto the community page and read the complaints they get day after day,this could've been so good but 2 years down the line both without making a profit and giffgaff looks like dying and so it should,Also maybe if "giffgaffers" spent more time on their own site instead of posting on review sites trying to drum up abit of trade (they cannot offer the members they have a good service let alone new ones) they might start to move forward plus its very annoying being told how great giffgaff is and being spammed links to some rubbish sim card that gives the "agent" money,One last point in this review dont bother trying to say anything bad on the giffgaff site cos your comments will be deleted and your account limited to topping up only,that very nice freedom of speech ethics they have!! Thankyou for reading and i hope this helps
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