I already wrote a review but think it got lost somewhere. just wanted to say that I'm really impressed with Schuh. I bought some boots about 3 weeks ago and the staff at Schuh (Metro Centre) were lovely. Really helpful and friendly. Unfortunately my boots or rather right boot turned out to be faulty, so I returned to Schuh and tried to get a replacement pair which I was unable to do as they had sold out in my size. One of the assistants looked up shops that had the boots I wanted, gave me a number to ring, advice, and a full refund. I looked online and found my size sold out there too. I found a Schuh in Norwich that had them, rang and talked to a lovely assistant who gave me Schuh's customer service number. Long story short. The lady at customer service went out of her way to find me a pair of the boots I wanted. Rang me back in the evening and I am now awaiting a pair of boots to be delivered. Result!!!
Just want to say that nothing seems too much trouble for the staff at Schuh. They are really lovely and helpful and I can definitely recommend shopping at Schuh. You leave with some great footwear and a smile on your face.
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