Andrew´s profile

Reviews (5)

Lawson HIS

could not be bettered

I ordered a Draper professional vacuum cleaner for car and garage use. This item was cheapest online at amazon rrp £129.59 plus £3.95 pp. Lawson had it at £118.90 inc pp. Not only that, the order was handled speedily over the phone by Ken on Friday pm and item received on Monday pm. This is excellent service from what is clearly a well established and highly professional company as other reviewers also testify. Will definitely use again. BTW, the Draper is great. Thanks Lawson.

cant be bettered

I saw some shoes for sale on their site but not in my size. I called to see if they could get my size. They checked and came back in 2 days with a positive result. I paid and had the shoes 2 days later. I was kept in the loop throughout. This is the second time I've used golfbase, they are very efficient and very courteous, much better than the bigger online retailers in my experience.


excellent service.

I ordered 2 items, both arrived as ordered and as promised. One wasn't quite right on me so I returned it for a refund. On receipt Golfgarb emailed me to say the refund would be in my account in 2 working days. It was. So nice to deal with retailers who treat their customers like this. I will definitely buy again from them.


great service.

Ordered the trousers, they came as promised, right size, right price no fuss. Exactly what you want from an online retailer. Thanks F18.


Great racking....eventually!!

The whole assembly process involves inserting protruding lugs of one metal bar into the recesses stamped in another and tapping them down to lock. Unfortunately, on the 3 bays that I ordered approx 75% of the lugs did not protrude far enough for me to be able to tap them down in fact, some of them did not protrude as much as the gauge of the metal recesses they were meant to receive. I got round this by prising the lugs "more open" with a screwdriver. It worked but not what BigDug intended and with potential for stabbing yourself!! Shame this because now that they are assembled and screwed to my garage wall they are great and pretty good value for money. I might have been unlucky with a bad batch so I recommend purchase guardedly.

10 October 2012

Reply from Bigdug limited

Thank you Andrew for taking the time to write your review, we do take on board customers feedback as we continue to improve our products and services.

Apologies that the shelving was difficult to assemble, I have just checked our stock comments and there have been no complaints made about this shelving range yet so I will pass your comments onto our product development team to look into and put a note on the system.
It maybe that we have had a bad batch in so I will ask them to check them out, or the only other possibility is they may have been squashed down in transit and the lugs pushed back so we may need to look into a few scenario’s.

Thank you for bringing this to our attention, I do apologies for the inconvenience this has caused you.

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