I saw some shoes for sale on their site but not in my size. I called to see if they could get my size. They checked and came back in 2 days with a positive result. I paid and had the shoes 2 days later. I was kept in the loop throughout. This is the second time I've used golfbase, they are very efficient and very courteous, much better than the bigger online retailers in my experience.
I ordered 2 items, both arrived as ordered and as promised. One wasn't quite right on me so I returned it for a refund. On receipt Golfgarb emailed me to say the refund would be in my account in 2 working days. It was. So nice to deal with retailers who treat their customers like this. I will definitely buy again from them.
The whole assembly process involves inserting protruding lugs of one metal bar into the recesses stamped in another and tapping them down to lock. Unfortunately, on the 3 bays that I ordered approx 75% of the lugs did not protrude far enough for me to be able to tap them down in fact, some of them did not protrude as much as the gauge of the metal recesses they were meant to receive. I got round this by prising the lugs "more open" with a screwdriver. It worked but not what BigDug intended and with potential for stabbing yourself!! Shame this because now that they are assembled and screwed to my garage wall they are great and pretty good value for money. I might have been unlucky with a bad batch so I recommend purchase guardedly.
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