I will start by saying my husband has been on TMobile/EE for 17 years, I have been on TMobile/EE for 6 years. We depend on our phones for business. Since we upgraded to EE I can honestly say we have had nothing but problem after problem, that cannot and will not be fixed because miraculously its always someone else's fault!
At the time of our free upgrade, from what was the most expensive phone in its time (the 4S), to the modern most expensive phone (the 5S) turned out it wasn't free and we spent over £200 up front for the upgrade. Apparently you can only 'Upgrade' to a phone of the same capability/ standard. I dont know how that qualifies as an upgrade but hey.. we accepted that.
We then began having network issues, billing issues, and being blocked out our phones etc. so I went into the shop, and with the transfer over to EE the 'computer had generated an error' which meant the shop staff couldn't change or view any of my details to fix the problems. I left the shop very upset, tried to phone my husband to find I had had my account blocked again due to 'fraud'. So I turned around and walked back into the shop who said they had fixed the problem after 15 minutes on the phone. This happened TWICE in a row. I don't upset easily but I was in tears in the shop the third time round!
3 months on and we still have network issues. I pay by 'direct debit' which never seems to get processed so every month our phones are blocked before I manually call to pay the bill.
My Husband travelled to Europe so I phoned to ask for an add on, after explaining and having confirmation of understanding from the EE rep, they still added the wrong add on- in fact 5 OF THE WRONG ADD ONS! This took a lot of time and effort to sort out the problem.
Today neither phone is working, the signal is non existent, I can't make or receive calls including 150. Whenever I log on to the App or online the website is too slow and wont process the page let alone let me log in to view my account.
There is insufficient 'Help' to deal with my problem, the 'Chat' system they have never works, and when I submit negative feedback the page doesn't load either.
I am absolutely sick to death of all of this, and I will be buying out the contract as soon as I have the money to do so, and moving elsewhere. The money we pay every month is extortionate especially for 2 useless phones, no support and terrible customer service.
These are just a few of the issues since November 2013, Im sure there are more I could bore you with..
My Husband and I started working with Visual Soft in January 2012. Our previous business was running its course, and we were lucky enough to have been given early inheritance to start on a new venture to secure our future. With this in mind, we searched high and low for the best E-Commerce website developers we could find, and after finding plenty of bog standard and nightmarish companies, it was a breath of fresh air to finally find Visual Soft.
From the beginning, Visual Soft was professional and helpful. Putting right the myths of how to run an E-Commerce business that we had heard from the other standard companies. When we decided to give Visual Soft the go ahead, we were instantly impressed. We told Visual Soft the vision we had of our website, and they created it to the T, with all the functionality of a professional and up to date website. With regular communication we learned how to create the content of our website, and so Best Gift Company was born.
We chose to work with Visual Soft on a long term basis. To make this easier they provided us with an ‘account manager’, as a first port of call for any problems or questions. Both my husband and I are extremely impressed with the professionalism of this young lady, Michelle Leonard, as well as being extremely personable, approachable, Informative, and how nothing was too much trouble.
It seems this young lady was a reflection of the Visual Soft Company. As anyone can imagine, launching a new business in this economic climate does not come without budgeting restraints. Communications between the employees and the Head of online Marketing, David Dukes, meant they could be accommodating to maximise the effectiveness of the budget we have. This kindness and generosity has overwhelmed both me and my husband, and where we thought Visual Soft were a fantastic company before, they continue to excel themselves.
With this in mind, and with the on-going support from Michelle, David, Anthony and the rest of the team at Visual Soft, we look forward to a long and flourishing future. Thank you for all your help so far.
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