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Another appalling performance by Argos

Wish I had read these reviews before I placed my order. Hope this will help others avoid same hassle. Ordered 4 cookers on a special price deal. Website showed stock and order was placed, credit card charged. Delivery terms we'll call you within 3 days and delivery within 5 days. No call after 3 days, checked website could still order item for 5 day delivery, so I called them. Sorry no stock can't tell you when we will have and someone will call you within 5 days - no joy beyond that. Eventually told delivery would be mid November - 6 weeks after ordering.

Next day item I had ordered was showing no stock on website, but noticed there was showing an identical item in another colour, colour not an issue with me so went into local branch to try and change to other colour as I could get no where with phoning. Branch rang where ever and were told definitely no delivery on original item until Nov. Branch then checked re other colour and identified would be 5 day delivery. Tried to persuade us to just go for other colour but I insisted they call up and check actual stock - again no stock will be mid Nov. Manager of store then persuaded us to change to another brand - Bush, these are owned by Argos so we are never out of stock. It was an inferior product, but you don't order 4 cookers because you want them them it is because you need them. So after being absolutely assured there was stock and we would receive them 5 days later we placed a new order. Should have had my call yesterday to confirm time slot, didn't happen so I called today and was told yes all in order delivery will be tomorrow 7-12.00 and will call you on route - great .... Then within 30 mins get a call sorry have no stock can't make delivery tomorrow ..... someone will call you within 5 days to discuss when we might be able to deliver. Insisted that wasn't good enough but of course no way forward so now waiting for a call. How can they think a call back within 5 days relating to an item that should have been with me within 5 days is acceptable???

Other customers might like to know I was told by a member of staff Argos operate like an airline they sell stock they don't have and so then have to bump people - great - how often do they expect us to be bumped before we bump them?

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Caroline Glithero
United Kingdom