We were very sorry to learn of the disappointment with the products customer ordered from us. We have been in consultation with the customer throughout the process. A Dive Hood he ordered was purely not big enough so that was returned and a larger size ordered in. We have also noted from the records on screen that one of the wrist seals had split from the suit and we can fully understand the customer's disappointment. Our products we sell are completely brand new, straight from the Suppliers/Manufacturer's and obviously we would need to take this problem up with Hollis once goods received back with us. We have sent a free postage label as a courtesy gesture to customer to enable them to send the affected item back. Once we receive the goods back the refund will then be actioned promptly.