Janet Bodily´s profile
Reviews (1)
Hispek Electronics
Goods fine, but delivery experience terrible.
The machine is great, but then that's nothing less than I expected as my previous machine was a Bosch washer.
I was disappointed that it didn't come sooner, on the website delivery is quoted as 5 working days, mine was 6, or even 7 if the order was noted the day it was placed.
I paid a collection charge of £20, but because they didn't have the paperwork (or so they claimed) the delivery team were not willing to take the old machine, even though I showed them a printout with it clearly stating the collection charge. They phoned their office, and I heard the lady tell them not to take the old machine, so something clearly amiss with the admin there.
Reply from Strangewood Ltd
Janet Bodily´s profile
About
Connect with Facebook to get one click access to Trustpilot. It's easier.
Sign up with Facebook
Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.
We are sorry for the inconvenience this has caused, we can see we did attempt to turn the vehicle round to call back to collect, as clearly this was an admin error. However we were advised they were unable to.
A refund of the charge for the failed collection was made to your account. We are sorry this was due to human error, so when the delivery company rang to check it was not obvious the collection service had been booked.
Regards
hispek.com team