Janet Bodily´s profile

Reviews (2)

Animalmedicines

Pleased with speedy service

Whilst I was very pleased with the speed with which the medication arrived, I was disappointed with the state of the packaging inside the envelope. the actual box was very battered, and had obviously been somewhat squashed during the postal process.

Hispek Electronics

Goods fine, but delivery experience terrible.

The machine is great, but then that's nothing less than I expected as my previous machine was a Bosch washer.
I was disappointed that it didn't come sooner, on the website delivery is quoted as 5 working days, mine was 6, or even 7 if the order was noted the day it was placed.
I paid a collection charge of £20, but because they didn't have the paperwork (or so they claimed) the delivery team were not willing to take the old machine, even though I showed them a printout with it clearly stating the collection charge. They phoned their office, and I heard the lady tell them not to take the old machine, so something clearly amiss with the admin there.

11 October 2012

Reply from Strangewood Ltd

Good afternoon,

Please accept our sincere apologies you have had cause to post a poor review. Your comments have been duly noted.

We are sorry for the inconvenience this has caused, we can see we did attempt to turn the vehicle round to call back to collect, as clearly this was an admin error. However we were advised they were unable to.

A refund of the charge for the failed collection was made to your account. We are sorry this was due to human error, so when the delivery company rang to check it was not obvious the collection service had been booked.

Regards

hispek.com team

Janet Bodily´s profile

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Janet Bodily
Reviewer
United States

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