Had experience of Hermes twice recently. Two parcels from Debenhams had not arrived two weeks after despatch. Debenhams eventually sent again, the following day one of the original parcels arrived......looked like it had been transported by canal without using a barge! Paperwork inside the bag had completely disintegrated making it v. difficult to return, can only think that Hermes had taken so long to deliver as were waiting for it to dry out.
I also placed an order on 29th September with John Lewis for delivery within 5 days. The goods were dispatched by JL on 1st October with a delivery date of 4th October. Parcel eventually arrived today, nearly a week later, luckily though this was dry.
In both cases I had paid for this service, or lack of, and I am disgusted that companies like this can continue to take money under false pretences and because they are contracted by a third party I cannot take action against them, only via the retailer.
I too will ask suppliers which carriers they use and if the response is "Hermes" I will take my business elsewhere in the hope that the retailers will get the message and do the same.
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