I ordered 11 items of which 2 where backordered. Yesterday I recieved the 9 first and they were as specified, but the packaging must be very low quality - it was a cardboard box, of which one of the sides were completely split open. Pure luck none of the heavy schampoo bottles hadn't slipped out! Also, you don't get a shipping order any more, only vouchers for shops that does not have business in my country (this is a very minor issue, but shows clearly they don't even check where the package is going - I don't live in the UK but get a load of discount vouchers for Sainsbury's and a wine company. It annoys me).
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