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Reviews (1)

G&S Specialist Timber

Slow and expensive delivery

When paying £5.95 for delivery of six dowels I expect next day delivery, however my order was not dispatched for 2 days.
Won,t be using these people again.

12 October 2012

Reply from G&S Specialist Timber

Hi Mark, I am dissapointed you have chosen not to communicate with us as requested and post your dissatisfaction here on trustpilot. So let me reply to your concerns

- Postage costs are always something we try to keep as low as possible so we are very disappointed that you feel we have charged you too much.

- As our website states in the terms and conditions we have 1-5 business days to ship your package and your order will be receieved within that time frame.

- Our packing team works exceptionally hard packing orders around the clock so that our customers receive their orders as soon as possible.

Our actual costs for your package were over £5.95 and your order was £16 in total so in fact we absorbed some of the cost to get your package delivered to you quickly at the cheapest price.

We are sorry that you feel you have been let down but we have done everything in our power to get you a quality product at the best price possible.

Kind Regards,

Matt

Mark´s profile

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Mark
Reviewer
United Kingdom

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