Wickes

Fail to deliver

Free next day delivery sounds too good to be true....it is! Supposed to receive our delivery between midday and 6pm.....at 6pm my partner had waited 1 1/2 hours after he should have finished work for the delivery - when he called up he got to speak to the delivery driver who said he couldnt find the office (which is not difficult to find!). The delivery hadn't turned up by 630 and by the sounds of it didnt try to deliver at all yesterday! after us having to call Wickes to reschedule, they should be delivering between 3 and 4pm today...watch this space! The biggest joke is that Wickes didnt appear to take responsibility and seem to be hiding behind / placing the blame on the courier company they CHOOSE to use and the customer has no say over....when we called to complain, Wickes 'couldnt speak on behalf of the driver as they weren't there'