My item never arrived: contacted HiSpek and then had to try and get it delivered myself from the couriers who had lied and said they left a card for the delivery. Couriers promised delivery again and it still didn't arrive. Contacted HiSpek, they contacted the couriers, and told me my delivery would be with me in a matter of hours. It never came. This all took over two weeks for an item that was originally bought as a present for someone whose birthday passed during this period. I only used HiSpek for their supposed swift despatch.
Demanded full refund and five days later still waiting. Considering HiSpek debited my account for the full amount the day I placed my order, I find that an interesting customer-service attitude.
No real apology from HiSpek for any of this. Then got an automated email asking me to review how great my experience was: and this is it.
Without doubt, my worst online purchasing experience.
Learnt my lesson and will stick to Amazon in future.
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