Hispek Electronics

Never use again - avoid at all costs

My item never arrived: contacted HiSpek and then had to try and get it delivered myself from the couriers who had lied and said they left a card for the delivery. Couriers promised delivery again and it still didn't arrive. Contacted HiSpek, they contacted the couriers, and told me my delivery would be with me in a matter of hours. It never came. This all took over two weeks for an item that was originally bought as a present for someone whose birthday passed during this period. I only used HiSpek for their supposed swift despatch.

Demanded full refund and five days later still waiting. Considering HiSpek debited my account for the full amount the day I placed my order, I find that an interesting customer-service attitude.

No real apology from HiSpek for any of this. Then got an automated email asking me to review how great my experience was: and this is it.

Without doubt, my worst online purchasing experience.

Learnt my lesson and will stick to Amazon in future.

11 October 2012

Reply from Strangewood Ltd

Dear Mr Foulkes,

Please accept our sincere apologies you have had cause to post a poor review.

We can see a member of the team attempted to sort the delivery, however unfortunately this was not adhered to.

As a result we are sorry we have lost a valued customer. This type of incident does not occur often and we have taken issue with the depot concerned.

Your refund has been processed today with our regrets.

Regards

hispek.com team