Kim Johnson´s profile

Reviews (3)

Expedia.co.uk

Awful Customer Service-Real Let Down!!

I must admit I'm really disappointed with Expedia, I used them for two holidays I've yet to go on with and they've already upset me big time. I wanted to change our flight home from Vietnam next March and was told I could do this for a price. I said fine gave my card details over the phone then received a email saying it was fine. The next day I was contacted by them to say could I phone up and pay again the payment hadn't gone through. I phoned again was put on hold for 35minutes then gave my card details.

Only a few days later did I notice they'd taken £100 more than they should've done. I've spoken to them several times and they say on my account there isn't even evidence of a signal payment being taken. I've sent them my screenshot of bank balance showing details where it says Expedia/airline took payments and no reply. I've emailed several different email addresses and even went on their Facebook page but my post was deleted. I honestly feel like I've been stolen from and now being ignored. On top of that my dream holiday is now slightly tarnished. Their seriously stupid as well as I had more holidays, transfers etc I was going to book with them and won't now!!

I won't stop until I get MY money back but I feel it'll be a very stressful and annoying process. Really really awful to treat people this way.

Lowcostholidays

Really Bad Customer Service

We were really excited when we booked our holiday but I've felt really upset with the customer service or being totally ignored. We booked our airport parking as well as our holiday through low cost holidays which is for our holiday in Sept. It automatically did the dates but as our flight doesn't get in until almost midnight I just wanted to ask if we needed to book a extra days parking (as we won't be back at the carpark until gone midnight) and I can't get a answer! I phoned, got transferred then cut off, phoned back and someone answered not knowing, said they'd call back then didn't! I've also emailed every email address on website and several times, what am I supposed to do? SO frustrated. I also emailed the onlineanswers email after seeing it on this page but still no reply! Would never book with them again, what the heck are they like with bigger issues?! I've spent my hard earned money with them which we had to save up and they can't be bothered to reply to me?!

Something needs to change as you can't treat people like this. How can they get away with ignoring people? Website is really good so they've let themselves down big time.

Sheila Murphy found this review useful

21 June 2013

Reply from Lowcostholidays

Good Morning

I am extremely saddened to to hear of the lack of replies you have received from ourselves and I would like to see if we could ut this right for you.

Please can you forward your holiday booking reference number to onlineanswers@lowcostholidays.com

Kind Regards

Vicki
Lowcost Holidays

Garden XL

Excellent service and quick.

Really quick service and the product was very good.

Kim Johnson´s profile

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Kim Johnson
Reviewer
Female, 1984
Wimborne, United States

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