Reena Pinto Clarke´s profile

Reviews (1)


non existent/useless customer service

Having booked and purchased a deal for coktails and a platter and made the trip to London with my daughter for her B'day, I was turned away by the merchants who said that KGB had fraudulantly used their name to advertise a deal that was not done! I had tried to ring them from outside this same place and deal, with no joy . I also sent 2 e'mails and like several others mentioned on facebook, we too had to travel at great expense and to add salt to the wound had even rung the Merchant prior who did not mention that there would be a problem at all. However when we got there we were informed that KGB had fraudulently us
ed their n
ame to advertise the deal and that KGB had not seeked their permission! We were turned away and had to go elsewhere for our drinks!! This is totally unacceptable and I will be not only seeking a refund for the deal but also our fares to London. I am still awaiting for a reply from KGB.
This is not the first time that I have had an issue with yourselves re; purchased deals and it looks like it happens a lot!! I wonder whether watchdog might be interested?
How long wil one have to wait to get a respond, tried to ring, e'mail and fb??!! Be very careful when using them.. perhaps ring the merchant first and ensure it is a proper offer.

Reena Pinto Clarke´s profile

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Reena Pinto Clarke
Reigate, United Kingdom