Incredible service - beautiful pens, engraved extremely well, no problems with larger quantities, delivered less than 24 hours after placing the order even though I hadn't specified next day delivery - good value for money.
Absolutely faultless - and it's not often you can say that!
Beauty expert have a fantastic collection of brands and if all runs smoothly it's great!
Unfortunately the wheels fall off as soon as the most minor thing goes wrong, their customer service teams just don't seem able to cope.
I have placed four orders, and there have been issues with the last three. Sadly that will be my final purchase. Issues include voucher codes not working (apparently a website fault, but 2 weeks to sort it out, really??) - only partial addresses being printed on the labels although correct on the screen (this happened twice, although different lines omitted on each order, thanks to nice neighbours and a persistent postie for getting them to me)! Total confusion regarding missing items, and having to deal with 5+ difference people to sort out the simplest of problems has been the final straw.
Sad, it could be a brilliant business.
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