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Reviews (5)

Ultramarathonrunningstore

Very helpful and fast service

I made an order with them in December. Before buying, I had various questions about the items. So I contacted them over the e-mail and received fast replies with the right amount of information in them.

They shipped my order the following morning and it took 1 day for it to arrive. So their standard delivery within UK is very fast and their UK shipping charges within UK are OK as well.

So it's everything you would expect from good internet store. I would do an order with them again if there is such need in the future

Likeys

Fast and friendly service

I made an order with them in December. They shipped it out the following day without any delays. I received my order within couple of days so their delivery within UK is good. Their UK shipping charges within UK are OK as well.
I did also call them and received very friendly customer service over the phone.

So it's everything you would expect from good internet store. I would do an order with them again if there is such need in the future

Ultralightoutdoorgear

fast service

I did an order with them back in November. They had to do an international shipping, but everything went smoothly without any problems. Their international shipping charges were very friendly as well.

I made the order in the evening and they shipped it out the following day. So it's everything you would expect from good internet store. I would do an order with them again if there is such need in the future

Bike24

good service

I bought some running gear in this shop. Was happy with their communication (called them) and client service.

My order was a bit complicated as I bought it with my card but delivery address was to a hotel and to a different person. After I provided additional information (proof) that the credit card used in the ordering process was really mine, they shipped my order out very fast. It was delivered timely within the time frame indicated in their web page

21run

unable to ship and nearly impossible-to-reach customer service

I ordered some running gear at the end of August, but they were unable to ship it out. Their customer service phone line was inaccessible. I got a feeling that all they have is robo answering machine that plays the same message even in the middle of the night. I actually tried it after their working hours near midnight and got the same message that all operators are busy. That was really illogical!

Their answering of e-mails was also poor. When I asked about delivery, I got an answer to 1 out of 2 e-mails. With big delay, of course.

My initial request for a refund was left unnoticed. After waiting for a week, I resent it and also faxed a letter to them. Thankfully, they replied and returned my money (I wonder what reached them. Was it e-mail or fax?). It was truly a stressful event and, at one point, I started to wonder if I will ever get my.

Time from my purchase till my money returned back to me - slightly above 3 weeks.

This shop has definitely not worked for me. I will never return or recommend it to anyone

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SPeter
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Male, 1981
Riga, Latvia

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