I ordered a Miele vacuum cleaner at the beginning of week 1. Online, the price offered was the best available, and a number of other stockists were out of stock, including John Lewis, so I went ahead to make a purchase from Hispek. My old vacuum cleaner had broken, but I was prepared to wait the 5-7 working days for a replacement. Payment was taken from my account on the day of purchase. After 7 working days, ie the middle of week 2, I emailed the company to ask where my item was. I was then informed that the item was out of stock but due in at the end of the week. I called the company at the end of the week and was assured my item was due for delivery and would arrive Mon or Tue the following week (week 3). On Tue, I received an email to say that I needed to contact the Hispek team. When I called, I was told my item was still not in stock and would take another 2-3 weeks to arrive. Of course, I could not wait this long to buy a vacuum cleaner. The staff were very helpful, but if the website had registered in the first place that the item was out of stock, I would not have pursued the purchase. I am still waiting to be reimbursed in my bank account.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.