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Reviews (1)

Sigma Sport

Great customer communication but CRAP packaging for overseas delivery

Communication between sigma sale staff is quick ,friendley and helpful. But when reciving good from them in the uk to Australia which goes via the US there pakaging to protect the good is by far the worse I have recieved.(and ive bought from dozens of overseas sites).I bought a colnago C59 and during tansport the packing of the box was so minamail that the hanger and rear stay had room enough to smash out of the box.I was later told this is how the box was packed to them from Italy.(there is no reason why they cant pack the box out more to take up the excese space to stop the frame from moving around in the box!) Then I bought carbon fiber bars ,a front deraliuar and pants which were put into a UPS box with no padding to take up the extra room that allows the smaller boxes to slide around hitting each other inside the box. The carbon bar were only covered by plastic not even bubble wrap and had a little chip out of them. luckley this is covered by bar tape. It was not worth bring this up because All I got about the frame was sorry to hear about your Colnago.For demestic transport this minamal packaging of their boxes may be ok but not for international . VERY bad packaging. Having said this their follow up service since has been superb so if they can get their pacaging sorted they would get atleast another 2 stars.

19 October 2012

Reply from Sigma Sport

Hello Damien,

Thank you for your feedback. We are sorry to hear you received your C59 frame in the state that you did. Please accept our sincere apologies.

We will be making sure that all bikes/frames that are shipped out will be checked over and that they are packaged up well enough to sustain the travel they sometimes have to go through.

Kind regards

Sigma Sport

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Damien
Reviewer
United Kingdom

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