I needed more universal wall plugs as our property has some internal walls constructed from lightweight foamed concrete blocks that are difficult to fix to.
FFX offered good value and delivered quickly. I ordered a box of 200 fixings but they were obviously out of stock and they substituted a box of 10 packs of 25 meaning I got an extra 50. This is so much better than other sellers that just put things on back order and shows they value their custom.
I will purchase from them again
My order was efficiently dealt with throughout. The whole ordering and payment was quick and efficient and I was kept informed about the status of the order. I also got an email from the courier delivery company to tell me that a delivery had been booked and later a second email with tracking details along with a 3 hour delivery slot.
The items were delivered as promised.
Now I'll move on to the goods and value for money - the cheapest I could find and also included (for free) extras that others charge for. as well as free delivery.
Next time I need garden equipment I'll certainly use Mowdirect.
The prices are certainly competitive, especially when the order is high enough to qualify for free delivery.
The problem is with the customer service - the initial delivery taking nearly two weeks. This would have been just about acceptible if all the items sent were correct, but one was wrong. Now I would have expected this to be rectified as a matter of urgency but this was not the case. I had to return the incorrect item and only after receiving that did they look at the complaint. It took over a further two weeks to finally receive the correct item. Part of the problem is also caused by them sending emails to say the item has been despathched but then taking over a week to be delivered!
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