For some reason I decided to go through them again despite having previous problems with my phone's software breaking and them repairing it, but breaking the hardware (i.e. the lock key so I couldn't unlock it), they essentially said it wasn't there problem.
However this time I ordered a phone from them about a month ago, it came without a problem, the SIM is still not active, they haven't sorted anything out with T-Mobile (I rang them and they have no record of me wanting a contract with them). I rang them, they said that they were just finishing up the credit checks (3 weeks on I have still not heard either way), I emailed them, 2 weeks later, not even an acknowledgement of my email. I won't be using them again that's for sure!
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