Neil Chantrell´s profile

Reviews (4)

Suttons Seeds

Reliable quality service and products

We have used Suttons for years as did my Father. Never had a problem with orders ,plants and seeds. Highly recommended .

Westin Gourmet

An absolutely brilliant company to deal with

Everything to do with this Company is super efficient and it all happens seamlessly. The communications are brilliant ,customer service at its best. I didn't enjoy my Irish beef but that is only a personal preference.

23 January 2013

Reply from Westing Gourmet

Hi Neil,

Thanks for saying that we're brilliant that has made my day and it'll sure make the rest of the team smile as well. I'm sorry to hear that you didn't enjoy the Beef joint but I'm glad that you've enjoyed everything else that has been sent to you.

All the best,

Westin Gourmet

An excellent service at reasonable prices

This is miles cheaper than using your local vet. Vet's are required by law to provide a prescription if it is requested . Some however will charge you for a signature .

Farnell Cpc

Normally excellent but appalling after sales experience this time

I bought a pH meter which turned out to be faulty so I returned it expecting it to be replaced. However, I was told it would have be sent for repair. After a week I rang up to check progress and was told it would be returned soon. When it arrived it was still faulty so I asked for it to be collected and I wanted a credit as I would choose another model. I was told it would have to be sent for repair as that was Company Policy. I tried to explain that I didn't want to see it again but to no avail. I was collected last week and have heard nothing and still no pH Meter after a month. A really good way to lose a long standing customer.

12 October 2012

Reply from CPC

Hi Neil,

We are passing these comments onto the relevant management heads, hopefully we will be able to review the company policy as this does sound quite long-winded.

I have also passed this onto Sales / Customer service who have just tried calling, I believe they are emailing you as we would like to get this resolved.

Kind regards

The CPC team

Neil Chantrell´s profile

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Neil Chantrell
Warrington, United Kingdom