Apparently my package was delivered to my house while I was at work. After calling and explaining no one was there, they said it was delivered to a neighbour but the agency driver was off for 5 days so they wouldn't be able to find out which neighbour it was delivered to until then.
Yes, you're reading this correctly. They delivered the package to an address but do not know which address it is.
Apparently the delivery was attempted for several days, but at no stage did they leave a missed delivery note so I could collect from the depot. They also promised me a phone call an hour before delivery which also didn't happen.
The sending company had to resend the package (a £200 electrical item) and I doubt the original will ever be recovered.
My advise would be to avoid this company and demand your supplier uses a respectable, organised company to ensure you get your goods.
Kamine found this review useful
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