Shawn Sturgen´s profile

Reviews (3)

Travelup

Did not inform me of cancelled flight

As above. Did not reply to the three emails I sent, and when contacted made excuses. Completely unacceptable.

Interlink Express

"We don't know where we delivered it to, sorry sir"

Apparently my package was delivered to my house while I was at work. After calling and explaining no one was there, they said it was delivered to a neighbour but the agency driver was off for 5 days so they wouldn't be able to find out which neighbour it was delivered to until then.

Yes, you're reading this correctly. They delivered the package to an address but do not know which address it is.

Apparently the delivery was attempted for several days, but at no stage did they leave a missed delivery note so I could collect from the depot. They also promised me a phone call an hour before delivery which also didn't happen.

The sending company had to resend the package (a £200 electrical item) and I doubt the original will ever be recovered.

My advise would be to avoid this company and demand your supplier uses a respectable, organised company to ensure you get your goods.

Kamine found this review useful

22 October 2012

Reply from Interlink Express

Hi Shawn,
Sorry to hear about this. Could you please email socialmedia@interlinkexpress.com as we'd love to look into this and try to resolve this for you.
Kind regards,
Bobby.

Very

Terrible Customer Service

Probably the worst Customer Service team I'd had to deal with. No knowledge of products or issues, and happier to send out unusable template answers to complex issues.

I've closed my account and will not be using them again.

Shawn Sturgen´s profile

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Shawn Sturgen
Reviewer
1983
United Kingdom

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