Yassir Al-Hassan´s profile

Reviews (1)

UK Mail

avoid at all costs

I had been expecting a next day delivery from UK Mail, for which I missed work as their delivery times are anytime between 8am-6pm. when the driver failed to show up by 17:45 i rang the customer help line asking where the delivery was as the the tracking page showed that it was still out for delivery, i was told to be patient as drivers sometimes deliver later than 6pm. obviously the driver didn't show up, the next day when i checked the tracking page it falsly claimed that a DELIVERY ATTEMPTED note, obviously that was a lie, so i tried ringing the helpline but their number seemed disconnected. And there i was for a second day waiting for the delivery. By 17:00 on the second day I had finally given up on UK Mail and phoned the retailer through which i ordered the item, they were also unable to reach the customer helpline but they were kind enough to take up my case with UK Mail. On the third and final day of this saga, the UK Mail website again falsely claimed there was a DELIVERY ATTEMPTED on the second day.
I finally received my item at 10.40 am on the third day, no apology and no excuses for their blatant lies and their non-existent customer service.

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Yassir Al-Hassan
United Kingdom