Rick Harbon´s profile

Reviews (2)

Furn-On

Re-establishing faith in online retail....

Used their online chat to check stock and lead times of a dining suite and nest of tables. Ordered and both were delivered within the lead times.

Great customer service, great furntiture, great prices.

I will be reccomending to friends and family.

Venture Furniture Ltd

Shocked and disappointed

My wife and I bought a dining table and a side table from this company back in April 12. We were informed it would take 2 weeks for the company to get the stock and then send it to us. 3 weeks later we had heard nothing. I was sent overseas with work for 4 months during which time I had to ring them several times to enquire about the wereabouts of the furniture. The wife also rang them several times and was always told 'I'll get back to you' and they never did. After being away for approximately 9 weeks I decided to ask the wife to cancel and get a refund. So she did, although this again took calls from myself as they had had our money 13 weeks prior!! They sent the wife a cheque after a failed refund attempt??, she put the cheque in the bank only for it to be stopped by the company. Yet another loose pathetic excuse was used. Eventually, 16 weeks after ordering a nice man from the sister company (e-venture) took the card details and refunded the card instantly. The furniture company sent my wife flowers as a way of an appology with me not in the country (they didnt take 16 weeks). So heed this warning, check they have stock and the lead times prior to ordering and good luck.

Paul Neryand Charmain Lee found this review useful

Rick Harbon´s profile

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Rick Harbon
Reviewer
Male, 1980
Bedford, United Kingdom

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