I used to go to trust pilot before any purchase. However after a terrible experience with a website I left a negative review that was within the rules and it was deleted as " a member of the public complained" ie the website owner. I left the review again and once again it was deleted within hours.
This service is completely pointless. If anything its dangerous to trust trustpilot when it can be so easily manipulated.
Well first off they use yodel After several bad experiences with this courier service (and now one more) I would never have ordered if I knew they used them.
Second my next day delivery order is still in transit 6 days after I made the order. I work with websites on a daily basis and boots.co..uk is hands down the worst customer service experience I have ever seen.
SO far all I can find is an email address which states they will try to get back to me within 3 working days. Is this some kind of joke, how on earth are they this bad.
ordered the instant gamer points twice. The first time everything was ok then the two times after they messed up. One order took almost two days for the instant download and in the other they sent me a blank email "with the code". emailing their customer support gives you an auto response message of " its going to take 2-4 days to response " although I never even got a reply. Had to spend over an hour in live webchat being constantly disconnected and fobbed off.
Mainly annoyed because there are plenty of places I could have bought this cheaper and it would have actually been instant. I though it would be easier as I have a game account. Needless to say I will never ever use these again and cant believe just how bad their customer service is.
georgaline found this review useful
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