you'd probably wish you hadn't asked... I wouldn't recommend XLN, despite my LONG previous history , I don't know whats changed with them of late but they are now appauling! I was recommended to switch tariffs to SAVE money.. and then was charged £100 for the set up of it - their error they said, but they took the funds out of my account without my knowledge anyway, then to get it back was a NIGHTMARE!!! Basically XLN refusing and just saying they would give me credit eventually... so in the end the bank cancelled the payment after some time of waiting from me. XLN then hammered me with lots of charges saying I hadn't paid my bill as the bank has to cancel the whole payment. i then cancelled my direct debit as I cant trust how much they will take, so they now charge me more each month as I will only pay manually - I had asked for my bill to be re issued without this set up fee and they kept getting in incorrect. Oh, and as they have changed me to a super duper money saving tariff (pfftt) I'm now, stuck with them! So... sales, service, customer service... terrible.... but on the plus side, if I had to pick anything, if Ive ever had a technical issue with broadband for example, that specific team have been fine.
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