I had bought a groupon voucher worth £20 for which I ordered 2 jumpers worth £25 on BHS site. However, they sent just one jumper, charged a delivery charge of £3.95, utilised half of the groupon voucher value.
However the groupon code is now expired and cannot be used, as the terms say that the value must be used in full and not part.
So all in all a jumper worth £12.50 costed me £20 + 6.95 = 26.95.
And so shoddy is their service, that they did not even bother to inform or apologise or atleast provide with the remainder of the groupon value to me so that I can use it for my next shop.
M&S is much better as when you use a gift card they keep the balance in your account for future shopping.
BHS - You are disappointing, give a thought to shut your business. Would have not given any stars, but cannot post the review without that - so 1 star.
Update - After numerous attempts to call their customer services and calls amounting to about an hour, I finally spoke to one of their agents. The agent promised to send a £10 worth gift coupon to me to compensate the loss I had on my groupon voucher. So awaiting that one for now, except that the service is not so great where they do not even inform the customer that the stock is not there.
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