Graham Wingrave´s profile

Reviews (1)

Hispek Electronics

Not informed as out of stock when ordered

It took some time for Hispek to advise that the item was out of stock and took a phone call for the information. Ultimately I did get 2 emails apologising for the delay with an 'instock date' and a delivery date which finally was met.

16 October 2012

Reply from Strangewood Ltd

Dear Mr Wingrave,

Please accept our sincere apologies you have had cause to post a poor review. Thank you for your comments, they have been duly noted. Your feedback will help us to improve the service we offer our valued customers. At hispek.com we strive to maintain a high level of customer service. We are sorry that we have failed on this occasion to meet those expectations.

We are occasionally challenged with the ability to source every product we offer given the volume of items on the website, we do always strive to be pro-active and contact customers with alternatives when this happens that can be delivered within a more acceptable time scale.

We are pleased however on this occasion that the order was despatched and your order received.

Regards
hispek .com team

Graham Wingrave´s profile

profile image of Graham Wingrave
Graham Wingrave
Reviewer
United States

About