Nigel Clubley´s profile

Reviews (1)

Currys

Should invest in customer service instead of TV adverts

I purchased £1000 goods from Currys last Christmas including a Lenovo Laptop. I had to take it back twice in the first few months with 2 unrelated faults which Lenovo repaired. In August the keyboard developed a fault with certain keys not working. I took it to my local store on 13th August.
Having heard nothing by 3rd September, I called in to be told that it had 'liquid damage' and it would cost me £315 to repair. I asked for photographic evidence.
No photos were forthcoming despite me asking regularly, so on 10th Sept I asked for the machine to be returned. It then took 2 further weeks to get the machine back - and still no photos
I employed a local company to look at the laptop and have an engineers report stating that there is no sign of liquid damage, but that the keyboard would appear to be faulty. I provided this report to currys and have asked for a full refund plus compensation for the fact that the laptop has been away 4 out of the 9.1/2 months we've had it. I've also written to Citizens advice who have referred the matter to Trading Standards as well as copying in the CEO of Currys several times. I'm still awaiting a resolution 2 months after taking the laptop back.
I have had to chase at every step of the way, have been faced with arrogant store managers and incompetent customer service representatives and, had I been a bit more naive, I could quite easily have ended up forking out £315 on a fault that my engineers report disputes, and which lenovo/Currys cannot back up with evidence.
I'm told that Currys won't replace/refund after 28 days, even after three seperate faults - they don't tell you that when you order do they ? Clearly they do not value after sales service

Nigel Clubley´s profile

profile image of Nigel Clubley
Nigel Clubley
Reviewer
Male, 1963
United Kingdom

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