Hallmark

WARNING!!! some faults on website when personalising!!!

I ordered a set of personalised christening invites yesterday. As promised they arrived today and i am fairly happy with the end result. However, the final line of the invite ( RSVP tel number) has been missed off the bottom. This is because when you are typing in your details it lets you go way over the number of characters allowed on the invite and when i previewed it i had not noticed it was missing. I accept that this is partially my mistake but i was so pleased with how the invitation looked. When i have used other sites to personalise gifts in the past they have a limit on the characters allowed so you automatically know if you are going over. I now have a full set of invites which i am going to have to hand write RSVP on which i feel will spoil the overall look and defeats the object of getting them personalised and printed. This would have definitely been a 5 star rating if this hadnt happened!

24 October 2012

Reply from Hallmark

Hello,
We are very sorry to hear that you had a bad experience with our service and our product team will look into this problem.
Please get in touch on 0845 094 5094 or email us at help@hallmark.co.uk and we will happily offer you a refund.
Apologies once again and we hope you have a fantastic time at the christening.
Kind regards,
The Hallmark Team