Just received a crystal manhatton fire, received in good time as I was comunicating with the company on arrival, and they were responding to my emails within an hour or two. Partner checked fire, and all ok, I checked the fire and there were no fittings, instructions or logs, and the fire had some scratches to it, which when fitted would be concealed so not really an issue, but emailed fireworld to ask why the scratches were their and had I bought a returned fire along with a request for the missing parts,,only been a few days!! But I anticipate a nightmare trying to obtain these parts if going by other customers encounters once a cockup has been made.
UPDATE, what can I say. I got a call 3 days later, they apologised for not replying dut to I,T problems, they found my missing parts and received the next day, all is well.
On their web site it states that if you request a pick up longer than 24hrs notice then they will try and get their before 12 this did not happen and when speaking with a representative I was told I never seen this and I was wrong the female was very rude and abrupt and could not give me any info regarding pick up, so I requested the number of the company being used and could not even give me there, and yet no secret I got the number from Google, I spoke with a lady who could not be more helpful and pleasant, well this was fruitless in the end as they did not even pick the parcel up, Rude and abnoxious, stay away.
Nick Lloyd found this review useful
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.