I`m amazed at these positive reviews. I`m disgusted with the company. There`s plenty of choice in this field and I certainly won`t be using Marks Electrical again! Does make me wonder, are all these excellent reviews really genuine?
I bought a Samsung washer from Marks 4 years ago. I bought this particular one because it was supposed to have a 5 year guarrantee. That was the specific reason I bought it. Great, get 5 years out of a washer. Not bad! I`ve had it 4 years and had some trouble with opening the door. No problem, 5 year guarrantee, ring the number I was given with Marks delivery information. "Oh no," I was told. "You`re not covered by the guarrantee, you`re not registered." I rung Samsung who informed me that the washer had been covered for the first 2 years but, it was the job of the supplier (Marks) to inform me that I had to register it when I bought it, . If they hadn`t told me then it was their fault but I still wouldn`t be covered for the 5 year period. I should inform Marks, Samsung tokd me. So I informed Marks. First time I received no reply to my email. Second time I was told they would look into it. I heard no more. I emailed them again and was then told that I was supposed to register it in the first few days of buying it. Thankyou very much. Only 4 years too late!
I`m not too worried. I managed to fix the problem with the door and the machine is ok again now. I emailed back to Marks and told them that, as I`m sure they know, under the Sale of Goods Act, I`m actually covered against the supplier for faults for 6 years anyway but, I told them, it would have been 'customer friendly' to at least get a nice email back from them. I received no reply to that!
As far as I`m concerned they`re the sort of company that, when you`ve bought the appliance, it`s goodbye. I would advise to suspect all those 'what a wonderful company' reviews. It wasn`t my experience and I won`t be using Marks Electrical again. There`s plenty more suppliers with good prices, good reviews and that care for their customers!
Bought a fridge freezer, American style, through AOL. From my first contact with them (when I asked them to ring me back because I object to paying for an 0871 number) I was pleased with the attitude of their sales team. In terms of the delivery, I was regularly updated with news of when the fridge freezer would arrive and, all in all, it being as reasonably priced as anywhere else that I tried, it was a good service and, when I need to renew another appliance, I`ll certainly be happy to deal with AOL, as long, of course, as their prices are still in line with the rest!
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.