Ann Marie´s profile

Reviews (1)



Dear Consumer Affairs Team,

I have not had a resolution to my problem so do not comment on here making everyone think you resolve your customer complaints quickly.

This morning i missed your call because i was on the telephone to the ombudsman to whom i have made a complaint to about your appauling company and even worse customer service and the fact that you have made no effort of contacting me in the 8 weeks this complaint has been going on i sent an email on 10/9/12 that has yet to be replied to.
Just to make everyone aware i only got the phone call this morning because i have wrote a review on here that they have took notice of but the problem is still there RING ME BACK!!!! And i cannot believe that all i want from this shambles of a so called company is an account setting up in my name with my address so i can take my electricity to another company at present my meter apparently does not exist SORT IT OUT!!!!!!

Ella Le Gris found this review useful

17 October 2012

Reply from First Utility

Dear Ann Marie,

We would like to apologise for the issues you have experienced and for the distress caused. A member of our Consumer Affairs team has reviewed your case and has contacted you with a final resolution to this matter which we hope is to your satisfaction.

Kind Regards,
Customer Services, First Utility

Ann Marie´s profile

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Ann Marie
United Kingdom