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Very poor service!

We ordered a TV and a DVD player to be delivered on the 13/10/12 between 7:00 and 20:00 ( a ridiculously long time slot). The TV was finally delivered at around 11:30 with no sign of the DVD player, the courier was an independent courier and was only given one item to deliver. Comet has NOT contacted us about the missing DVD and when phoning the customer service on 14/10/12 we got an confusing recorded message saying it was book for the 13/10/12 and then says "from our records your item is due to be delivered today on a no preference delivery slot ......". Does this mean it will be delivered 14/10/12?
When waiting to talk to an agent a pre-recorded message say "Due to the high volume of calls, all our agents are busy. Please call back later." and then hangs up.

Paul Wookey´s profile

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Paul Wookey
Norwich, United Kingdom