As I live overseas I used ASDA online to deliver a birthday present to my granddaughter in the UK. The gift was never delivered and we tried to complain. The website only allows FAQ's and kept telling us to look at the tracking system for the parcel which indicated it had been delivered. We cannot phone the customer service line from here due to the cost. When we received the feedback form we complained that there had been no delivery and that we were very disappointed and wanted some action taken. ASDA simply wrote back and said that they were not going to publish the review as it was not relevant. End of story. No present and no way to complain.
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