Paid £9.000 for a BMW 1 series from the carshop Norwich , 5 weeks and 400 miles later the steering column failed costing £748.88 .Went back to car shop with my 3 mth warranty papers as this stated I was covered to be told the wrong papers were given to me and I'm not covered . Kept Calling them over 3 day no one would call me back , I payed them four visits no one was helping me the customers care manager was so rude I was close to breaking point at this time .The store manager told me that's a risk you take when you buy a used car and they was not going to pay for this or help me at all . My husband was on the internet till gone mid night to read up and print off office of fair trading act . we called the previous owner A Lease company to find out ant history of this problem , as the car shop was selling it on their behalf to be told the steering column needed replacing but was never done and they didn't realise till now . Took all the information to store manager who the agreed they would pay . This went on for 11 day and brought us so much stress and restless night and man hours researching our rights . Don't put yourself through this I've never felt so ill in my life very very disappointed .
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