My order was originally supposed to come in the week I ordered it, after an extra couple of weeks, I cancelled the order with customer services. I then heard nothing and received no refund. Then I got back in touch to double check the cancellation, again I heard nothing, today I phoned them to find out that 4 weeks after I ordered the item that should have been sent and my order being cancelled the order will be here in 2-3 days. Even though I cancelled it, and now they can't cancel the order as it is on the way here.
The worst online shopping experience I've ever had.
I visited GuitarGuitar in Edinburgh for a new electric guitar, and to trade in an old one to put towards it. I only had a vague idea of what guitar I wanted, so really appreciated the information I was given, as well as the time and freedom to try out different guitars with no pressure.
I spent several hours there, and with help from Jamie I was able to narrow down what I was looking for. Very happy with the service and my purchase.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook