Well before booking I didn't read reviews and probably wouldn' t have used trainline if I had. However I did to get from London Gatwick to Chatham. I have never used public transport in England so was dead nervous. Put in my dates and route and up came all my options...I chose off peak return and rough times and saved £30 if I had do e it myself so was super pleased. There was a booking charge of 1.50 or something which I didn't mind. Once I printed my confirmination it told me what stop to get off and what route and times which helped plan my journey also. No problems travelling and now back at home and super easy method of buying tickets. Well pleased!
For Halloween I am planning to dress up and needed some contacts but I couldn't choose as eyesbright have such an amazing range and a few of them are the same but with different companies.
So I contacted customer service and within 15 minutes got a very quick reply recommending their personal opinion, they gave me a lot of information helped me decide and recommended the add ons to ensure I get the full use out of them.
I did this and the checkout was smooth and easy.
I was so impressed that I just NEEDED to comment on the fantastic customer service and brilliant product!!
A guy called Matthew Fowkes was the customer service person I had been speaking too and it had been him from the beginning so he always knew what I was asking and talking about as he always was the one that replied to my e-mail!
Would recommend to anyone, fantastic!!!
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