Wish I'd found this site's reviews before buying from 123 rackets. I now realise I have been played the same way that many others clearly have. Ordered a bracket only to have a completely different one delivered. When I contacted them they tried to tell me it's an "upgrade" but it's a gigantic, massively heavy piece of tat and totally unsuitable. "Joe" in customer support has been evasive at every turn and latest ploy was to ask me what model etc TV I have so they can recommend a suitable bracket. The one I ordered is still showing as in stock on their site (and on their sister site bracketsrus.co.uk, operating out of the same address). Have demanded a refund under the sales of goods act, since the goods delivered were not as described (hint: if you must buy from these jokers, make sure you print out the webpage product details that you're ordering!)
I despise disreutable behaviour like this with a passion - I have contacted the credit card company already and raised hell about their reputation being dragged through the mud by association with dodgy dealers. Under section 75 of the consumer credit act your card company is jointly liable if the transaction is over £100 and they really don't like it when retailers embroil them in nonsense like this. My card co have suspended the transaction straight away and started an investigation. (If less than £100 you can always pursue the retailer directly under the sale of goods act and even then your card company might be prepared to chargeback the transaction, even if they're not legally obliged to.)
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