John Burns´ profile

Reviews (1)

Refurb Phone

Great products but poor order fulfilment system on website

I order an Ericsson T39 which was in stock however after waiting sometime to see why my order was not on its way I contacted the company. They replied and said they would look into the issue. The following day I had still not heard back so I sent another email and the response was that the Ericsson T39 was not in stock!!!! So they offered my a similar model which I accepted. Whats disturbing here is it seemed that between the time I ordered the phone and when I followed up with an email a week later to see where it was that my order was in limbo. Would I have been waiting indefinitely to hear about my phone was not in stock if I had have not initiated contact? So obvious problems with their ordering system. At present do not take an item thats shows in stock to be true but rather email them first before you order and part with your cash. On the flip side the product is great now that its arrived and I am happy with its top condition (almost as new)

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John Burns
United Kingdom