Mr Alec Rankin´s profile

Reviews (3)

Tredz Bikes

No problems

I would use this company again. What more can i say. I bought an item cheaper than anywhere else and it was delivered free and very quickly. GREAT JOB.

Furniture Village

No idea about customer service

It was only the delivery driver that gave good customer service.
We purchased our order on the 16th Aug 2012 with an anticipated delivery date of 3 weeks. 8 weeks later and we have still not received our order. Now i can understand that it might be slightly late..even 8 weeks, but what really, really annoys me is the less than efficient customer service we have received from your company. Your sales consultant, Lawrence Argent (Milton Keynes branch) happily said to us that if there was going to be any delay then he would let us know. This didn't happen at any point, so after 5-6 weeks my wife had to ring to find what was going on. We were then told that they were expecting it on the 28th Sept. Guess what? We still heard nothing and yet again we 'the customer' had to do the chasing around so another phone call to the store who told us that they would get back to us and yet again we have heard nothing. I work in the customer service industry and there is nothing i find more frustrating than poor customer service. It is not merely the fact that the order hasn't been delivered but we have not been kept updated by your staff.
It is just not good enough.

Kirsty Goepel found this review useful

BetterBathrooms.com

Customer waiting!

One thing i hate more than a missing item or damaged goods is poor customer service. Just keep me updated is all i ask. it doesn't take a lot to keep the customer updated even if it is not what they want to hear. It is so infuriating!
I have no problem with the products. I ordered a whole bathroom suite and the quality was good. There was however one small item missing which if you don't have you can't fit the bath. I phoned the company within 20 minutes of accepting the order and spoke with Fiona who said that it wasn't a problem and that she would arrange for the missing items to sent out. Great, i thought. A week later and nothing had arrived. So here we go, the customer having to do all the ringing around to find out what has happened to the missing item. Tired ringing twice, emails sent with no replies for several days. Tried ringing again to be told that they would chase them up and still nothing arrived. Another email sent, finally got a reply from Kathy to be told that she would chase it up and i have still heard nothing from her. Need i say more. You have let yourselves down.

16 October 2012

Reply from Better Bathrooms UK LTD

Thank you for your feedback; it is very much appreciated.
At Better Bathrooms we know how important it is to reach our customer's expectations and I am sorry you have not yet received the missing part from our supplier.
I will ensure this is looked into today and will arrange for someone to call you with an update.
Thank you for your business, we appreciate the feedback and your custom.

Mr Alec Rankin´s profile

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Mr Alec Rankin
Reviewer
Male, 1969
United Kingdom

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