It was only the delivery driver that gave good customer service.
We purchased our order on the 16th Aug 2012 with an anticipated delivery date of 3 weeks. 8 weeks later and we have still not received our order. Now i can understand that it might be slightly late..even 8 weeks, but what really, really annoys me is the less than efficient customer service we have received from your company. Your sales consultant, Lawrence Argent (Milton Keynes branch) happily said to us that if there was going to be any delay then he would let us know. This didn't happen at any point, so after 5-6 weeks my wife had to ring to find what was going on. We were then told that they were expecting it on the 28th Sept. Guess what? We still heard nothing and yet again we 'the customer' had to do the chasing around so another phone call to the store who told us that they would get back to us and yet again we have heard nothing. I work in the customer service industry and there is nothing i find more frustrating than poor customer service. It is not merely the fact that the order hasn't been delivered but we have not been kept updated by your staff.
It is just not good enough.
Kirsty Goepel found this review useful
One thing i hate more than a missing item or damaged goods is poor customer service. Just keep me updated is all i ask. it doesn't take a lot to keep the customer updated even if it is not what they want to hear. It is so infuriating!
I have no problem with the products. I ordered a whole bathroom suite and the quality was good. There was however one small item missing which if you don't have you can't fit the bath. I phoned the company within 20 minutes of accepting the order and spoke with Fiona who said that it wasn't a problem and that she would arrange for the missing items to sent out. Great, i thought. A week later and nothing had arrived. So here we go, the customer having to do all the ringing around to find out what has happened to the missing item. Tired ringing twice, emails sent with no replies for several days. Tried ringing again to be told that they would chase them up and still nothing arrived. Another email sent, finally got a reply from Kathy to be told that she would chase it up and i have still heard nothing from her. Need i say more. You have let yourselves down.
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