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Terrible coverage, dropped calls, slow Internet, rude and useless customer service

I have been using 3 on my iPhone for a year, and it has been really poor from the start. Poor coverage, constantly dropped calls, very slow 3G Internet, and worst of all, absolutely rubbish customer service!!!

After lots of problems I finally decided to cancel my contract. Spent 20 minutes arguing on the phone with a guy in India, who barely spoke English and who tried to convince me to stay with the Network, sell me alternative contracts, cell phones, and what's not... He also put me on hold 4 times (2-3 minutes each time) and called me a liar because I stated two different reasons for leaving (both of which I mentioned in the beginning of the call, but he apparently only heard one of them), so when I repeated them later on in the call, he said that I had now changed my argument and had lied to him.

Absolutely furious and ready to throw my phone out the window, I finally got him to cancel it!!!

Useless company and would not recommend even to my worst enemy. Would have given 0 stars if possible.

Polin Huang found this review useful

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Andreas Norgren
London, United Kingdom