I ordered 2 Babar Stools from ambientedirect.com on 28th April 2012 advertised as having 3 weeks delivery, received 2 stools on 27th June 2012, both of which I consider to be ‘seconds’ , eventually agreed a 15% refund on 7th August 2012 which was finally refunded to me on 14th September 2012 after endless ignored emails, phone calls and threats of legal action. Do not use this company. They ARE dishonest and clearly intend to be. The stools I ordered are still advertised as having a 3 week delivery period yet I now know the manufacturer’s lead time to be 6 weeks. Throughout my dealings with ambientedirect.com, emails were continually ignored and the few that were replied to arrived weeks or months later. When I did phone earlier enough in the morning and manage to speak to someone, promises of callbacks were never honoured and eventually I was blatantly lied to about my refund having been processed. I consider myself extremely lucky to have actually got any money back. They claim to be accredited to Trusted Shops, but I cannot recall being offered the option to protect my purchase during the checkout process nor after. You have been warned.
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