Iain Wells´ profile
Reviews (1)
AmbienteDirect.com
Lies, Damn Lies and Ambientedirect!
I ordered 2 Babar Stools from ambientedirect.com on 28th April 2012 advertised as having 3 weeks delivery, received 2 stools on 27th June 2012, both of which I consider to be ‘seconds’ , eventually agreed a 15% refund on 7th August 2012 which was finally refunded to me on 14th September 2012 after endless ignored emails, phone calls and threats of legal action. Do not use this company. They ARE dishonest and clearly intend to be. The stools I ordered are still advertised as having a 3 week delivery period yet I now know the manufacturer’s lead time to be 6 weeks. Throughout my dealings with ambientedirect.com, emails were continually ignored and the few that were replied to arrived weeks or months later. When I did phone earlier enough in the morning and manage to speak to someone, promises of callbacks were never honoured and eventually I was blatantly lied to about my refund having been processed. I consider myself extremely lucky to have actually got any money back. They claim to be accredited to Trusted Shops, but I cannot recall being offered the option to protect my purchase during the checkout process nor after. You have been warned.
Reply from Ambiente Direct GmbH
Iain Wells´ profile
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your feedback is very important to us, it helps us learn and grow, so we extend our sincerest thanks to you. Since we serve 100,00 satisfied and happy customers worldwide, we are very sorry to know that your experience wasn't a pleasant one.
Looking through your case I can see that the problem of the delayed delivery seems to have been an entanglement of misunderstandings between our customer service and the manufacturer. Sometimes it happens that ordered goods are still in production, which leads to a delayed delivery from the manufacturer to us and thus forces us to send out an order later than we anticipated. This is something that fortunately only happens once in a great while, but in our opinion even that is too often, because it causes great unhappiness in the affected customer. You will see that the negative responses to our company on rating sites like this one are solely connected to this problem.
Why your refund wasn't transferred to you earlier is an issue that I can't deduce from your customer data anymore at this point. However, the responsibility lies entirely on our shoulders. You will be happy to know that we were recently able to renew our refunding process, which means that such delays will not be a problem anymore in the future.
We would love to take on the challenge of proving to you that our passion for our customers is just as big as for design, if you would give us another chance, and we would most certainly make you a generous offer. Send me a direct e-mail and led me persuade you of our sincerety (as well as our improvements to the ordering and delivery process)!
Sincerely,
Your AmbienteDirect.com Team