Joanne Feldman´s profile

Reviews (2)

Secretsales

Great Service from start to finish

I have made numerous purchases from Secretsales in recent months, the website is so fun and easy to navigate, there's always a great variety of brands available, far better than other discount sale sites. Items from the sales arrive well within the expected time and I get so excited when my package arrives. I've had to contact their customer service department on two occasions, their response was prompt and resolved any issues that I'd had. I am on the site almost every day looking to see what amazing items are either on sale or upcoming, a must visit.

Brand Alley

Minor Issues But Can't Dispute They're Great!

Have been shopping with BrandAlley since 2009, mainly for jewellery and bags, have had one order cancelled, but they informed me and refunded the full amount straight away.

Whilst I understand why people have said it can be a long time to wait for the goods, they do explain why it takes that bit longer, and it makes it just that bit more fun waiting for your amazingly discounted goods to arrive.

My only gripe with them, is how they've recently started using Hermes as their courier, previously they used Yodel, and with their tracking, I'd know that the day it was with Yodel, it would arrive on that day. Two weeks ago I had two orders dispatched within a couple of days of each other, the Hermes courier took three days after receiving the package to deliver to my home, according to the tracking information provided by the courier, they were unable to find my address, I've since learnt they only have one code when they are basically too busy to deliver, my first package finally arrived. The second package had the same delayed problem, and when it finally did arrive, part of the order was damaged, BrandAlley customer service was fast and refunded me within two days of showing pictures of the damage. I cannot fault the customer service received from BrandAlley.

So, if you want great goods, at great prices, and don't mind waiting, and getting slightly random tracking info, shop with BrandAlley.

Joanne Feldman´s profile

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Joanne Feldman
Reviewer
1982
London, United Kingdom

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